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FAQ

Pre-orders:

  • Most of my pins are/will be funded through pre-orders.
  • A certain amount of slots will be posted, usually around 30 but possibly more or less, and more often than not at a discounted price.
  • These are done to help cover the production costs of a pin, and may last for a set duration or until slots are filled.
  • Pins go into production only when all slots are filled, unless I say otherwise or fund them personally.
  • Keep in mind that there will be a longer wait for pre-ordered items, as they have yet to go into production.
  • If you miss a chance to procure an item through pre-orders, don't worry! The remaining stock will be put up for sale at regular prices after pre-orders have been shipped.


Refunds, Returns, and Exchanges:

  • Unfortunately, I do not process returns or exchanges.
  • However, if an item arrives to you with obvious, major damage, you can contact me and I will either refund it or send you a new one.
  • Pre-orders will only be refunded if all slots are not filled by the end of the pre-order period - after the pins have gone into production, however, refunds are no longer applicable.
  • I strive to make customers happy - if your order is incorrect or you have any issues/concerns, please feel free reach out to me on either Twitter or Instagram through direct messages, where I will try to help as best I can.


Shipping:

  • I am shipping from Virginia, U.S.A.
  • I do offer international shipping. For group orders, please DM me on either Instagram or Twitter.
  • If your address has been input incorrectly, please contact me within 24 hours of placing your order. 
  • I am not responsible for lost or damaged packages - after a package has been shipped, it is no longer my responsibility. You can, however, add insurance to your packages if you wish to do so by contacting me. This is no longer applicable to packages that have already been shipped.


Pin Grading:

  • Standard pins are the highest quality I have - if there are any flaws at all, they will be the ones with the least flaws I have in stock.
  • B-grade pins may have one major flaw or a few minor flaws that will be visible under inspection.
  • Anything lower grade than these will be marked as seconds pins, and may have more and visible major and minor flaws.